Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds — pure carbon with the same hardness (Mohs 10) and brilliance. They are not simulants like moissanite or cubic zirconia. The only difference is origin: grown in a controlled lab instead of underground over billions of years. Both GIA and IGI certify them using the same 4Cs standards. We clearly label every piece so you know exactly what you’re wearing.
How are your diamonds certified and how can I verify them?
Lab-grown stones we use come with independent reports (primarily IGI, which is the most common and detailed for lab-grown diamonds). Each certified stone has a laser inscription on the girdle that matches the certificate number. You can verify the report online at igi.org. For remade or reclaimed pieces, our pawn-broker expertise checks authenticity and condition. If you want to see a certificate before shipping, just ask us on WhatsApp.
Will a lab-grown diamond hold resale value?
Like most jewellery, lab-grown diamonds typically resell for less than the original purchase price — the secondary market is still developing and they don’t carry the same rarity premium as mined diamonds. Most of our customers buy for everyday wear and personal meaning rather than investment. We focus on pieces you’ll actually want to put on daily instead of locking in a safe. If resale is a primary goal, natural diamonds or other assets may suit better.
How do I choose the right size?
Most pieces are true-to-size or adjustable. Rings: measure a well-fitting ring or use our size guide. Bracelets and necklaces: many have adjustable cords or multiple lengths. Permanent bracelets are custom-measured and fitted on the spot. Not sure? WhatsApp us (+852 5292 7671) a photo of your hand or wrist and we’ll recommend before you order.
What’s the return and try-on policy?
Hong Kong: 14-day free returns on unworn pieces in original condition. Overseas: contact us within 14 days and we’ll guide the process. Product pages mention “30 days to try it” — that gives you time to live with the piece; just start the return within the official 14-day window. Made-to-order, remakes, and permanent bracelets are final sale. Contact us first (WhatsApp preferred) before sending anything back.
How does a RE:Made / remake order work?
Send photos or bring a pawnshop treasure, heirloom, or piece that needs a new story. We redesign it into something everyday-fun and unique (claw settings, playful motifs, lab-grown upgrades). Process: WhatsApp chat → assessment & quote → design approval → production (usually 2–4 weeks). One-of-ones from our RE:Loved collection are ready-to-wear and won’t be repeated.
Is the metal suitable for everyday wear?
Yes — that’s the point. We design for real life, not display cases. 9K gold is often our sweet spot for claw and everyday pieces because it’s harder and more practical for daily wear than higher-karat gold while still looking warm and substantial. Silver pieces are finished for durability. Proper setting (especially claw designs) is checked so stones stay secure. Avoid harsh chemicals and get periodic checks if you wear something constantly.
Best way to contact us?
WhatsApp +852 5292 7671 is fastest for size help, remake ideas, certificate questions, or order checks. We usually reply the same day. The site form also works for longer notes.